Field Service Management Evolves into a Competitive Weapon with Emerging Technologies

Good field service delivery is being radically impacted by new technologies.  Field service involves servicing widely distributed assets and requires features like integrated maps and route optimization in vehicle parts inventory management and customer billing.  Now, emerging technologies – specifically Industrial Internet of Things (IIoT) and analytics – have opened new opportunities for optimizing technician effectiveness and achieving metrics in service level agreements.  Original equipment manufacturers (OEM) are finding new sources for revenue and a competitive advantage.  

This session focuses on strategies for how field service becomes a competitive weapon for OEMs.  Equipment manufacturers will gain an understanding of their path.  End users will gain an understanding of why field service should be part of their selection criteria when choosing a supplier.