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Salesforce has signed a definitive agreement to acquire Airkit.ai, a creator of AI powered customer service applications and experiences. Airkit.ai enables Fortune 500 and fast-growing businesses to build flexible, omni-channel customer engagement 
applications, and AI-based customer service agents.
Upon close of the acquisition, Airkit.ai will become a part of Service Cloud and continue to be led by Adam Evans, Co-Founder and CTO of Airkit.ai.
The addition of Airkit.ai to Salesforce will also help Service, Sales, Marketing and Commerce teams move faster into the future of customer engagement in the era of AI.
Airkit.ai is a Salesforce AppExchange partner and a Salesforce Ventures portfolio company. Salesforce looks forward to welcoming the Airkit.ai team to Salesforce upon the close of the acquisition, which is expected to occur in the second half of Salesforce’s fiscal year 2024, subject to customary closing conditions.
We are not disclosing any other details of the acquisition at this time. This transaction does not result in any change to our current financial guidance previously provided on August 30, 2023.