ARC Advisory Group has just published a comprehensive updated market outlook report on Field Service Management. ARC’s Field Service Management Global Market Research report discusses current and historical market performance and related technology and business trends, profiles leading technology suppliers, and provides five-year global forecasts for the field service management market. This new research is based on ARC’s industry-leading market research database, extensive primary and secondary research, and proprietary economic modeling techniques. The research includes competitive analysis, plus five-year market forecasts by region, industry, asset type, sales channels, and customers.
Per Ralph Rio, Vice President and the principal author of this report, “Industrial IoT has enabled new services for condition monitoring and predictive maintenance that require a modern field service management system to manage field service execution.” Ralph continued, “Now, service organizations can identify an issue via the Internet, make the repair prior to failure, and prevent dreaded unplanned downtime that has huge value for the customer.”
A modern field service management system provides the needed visibility, planning, and execution to achieve the key goals for a field service organization. Service order management covers the work performed by employees or contractors. This includes the processes, technology, and access to information related to creating, planning, scheduling and schedule optimization, executing, documenting, and tracking their activities. Most use mobile devices to present work order-related information with bidirectional data exchange and processing with buffering when out of the network range. Financial management functions include invoicing clients for the services provided and accepting payment. Service contract management relates to creating and managing contracts and service agreements for clients.
This new research is available in a variety of formats to meet the specific research and budgetary requirements of a wide variety of organizations. These include:
- Market Intelligence Workbook (Excel) – personalized spreadsheet includes up to five years of historical data in addition to the current base year market data and five-year market forecast. This workbook enables licensed users to freely manipulate the data to make it easier to analyze the latest data for business intelligence and generate custom reports.
- Concise Market Analysis Report (PDF) – provides an executive-level summary of the current market dynamics, market forecasts, and competitive analysis, plus an overview of strategic issues. The PDF is available with or without detailed charts.
For more information on this and other available ARC market research, please visit our Market Data & Studies section.