Chantel is currently responsible for the development of process-oriented approaches and technology applications that drive efficiencies in the Engineering organization. She began her career with CSX in 1994 as an Operations Management Trainee, working in Field operations as a Trainmaster in one of their major hump switching yards. After a variety of operating positions at both the Divisional and Network level, Chantel joined their Customer Service Center, responsible for process improvement and project management for their Customer Service, Customer Accounting, and Customer Operations groups. While in this role, she became a certified CSX Six Sigma Black Belt and Master Black Belt. She moved on as a Director in the Service Planning organization where she lead a team responsible for the design and implementation of the merchandise carload operating plan, with particular focus on the first and last mile service at the customer facility. This role eventually transitioned into a special assignment as Director of Total Service Integration, working jointly for the Commercial and Operations departments developing service strategies for carload and unit train customers.