The Organizational Design Dilemma and IoT

Managing people, work process, and technology is the collective responsibility of a manufacturing technical organization.  Much like other business segments, as time marches on, the manner in which people organize and interact with technology must inevitably change.  In particular, ARC Advisory Group has observed that the convergence and overlap of information technology (IT) and operational technology (OT) in recent years has created organizational confusion around ownership and responsibility, especially with the onset of the Industrial IoT.

Technological change, in this case, the convergence of real-time operations technology with transactional information technology, is but one element of change to which organizations must adapt.  Clearly, if an organization cannot adapt, its ability to serve its customers will decline, resulting in dissatisfaction and potentially declining performance, which ultimately could threaten business viability.  To prevent an organization's declining performance, it is critical to assess its maturity or ability to evolve and change.  The motivation for change could be for technology, economic, strategic, geopolitical, or other unknown reasons in the future.  Whatever the cause, organizations need to refresh their thinking periodically and modify their organizational design to adapt and survive.

ARC Advisory Group is conducting research to identify best practices and  the importance of IT/OT organizational design criteria to support a manufacturing environment.   The objective of this short survey is to benchmark the relative importance of organizational attributes as compared to the current IT /OT organizations one can evaluate the current organizational maturity and readiness for change.

Who Should Participate?
Participants should be directly involved in the organizational planning process for Automation Engineering Services, IT Services or Manufacturing IT Business Units.  Typical respondents should include CxO, IT Staff or Management, Automation Engineering, Maintenance both internal and external to manufacturing companies and those moving forward Industrial IoT initiatives in their company.

Please take a moment to complete the survey Here.

All participants will receive a copy of the detailed report and findings.