Representative End User Clients
Representative Automation Clients
Representative Software Clients
ServiceMax announced the launch of ServiceMax Remote Triage. The offering is a new module for the ServiceMax platform and leverages Aquant’s machine learning engine to help service organizations analyze data from multiple sources to reduce unnecessary dispatching of technicians and service equipment, also known as “truck rolls.”
The Technology Services Industry Association’s research report, The State of Field Services: 2019, notes that assisted proactive support technologies can help service organizations reduce truck rolls by as much as 71 percent. In fact, overall adoption of artificial intelligence capabilities for service work is on the rise.
Leveraging Aquant’s Service Intelligence Platform, ServiceMax Remote Triage unlocks insights with natural language processing and machine learning. The module allows users to identify failures quickly and offers actionable solutions. Service organizations can empower their service teams with a guided process that asks pinpointed questions and ranks possible solutions by likelihood of success and cost effectiveness. Planners and dispatchers can triage the problem with greater accuracy, recommend a remote solution or if a truck roll is required, have greater confidence in selecting the right technicians for the job and dispatching them with the right parts and tools.