Representative End User Clients
Representative Automation Clients
Representative Software Clients
Executive Overview
Mobile computing in the warehouse is at a crossroads due to the proliferation of the Android and iOS operating systems and Microsoft’s plans to cease support for its mobile operating systems. To learn more, ARC Advisory Group and DC Velocity magazine conducted a study on the current use, important characteristics, and expected changes in mobile computing in the warehouse.
ARC’s research, based on the responses from 34 logistics professionals, confirms that Microsoft is by far the dominant mobile OS in the warehouse. Furthermore, our research indicates that 
Android is gaining traction, but at a very measured pace. In contrast, Apple iOS use is limited and appears to be positioned for minimal growth. The gradual transition to Android is expected to reduce operating costs over the long term. Users also expect improved support for complementary devices, mobile application development, and usability.
Some organizations are using low-cost, consumer-grade Android devices as an intuitive, cost-effective way to get new workers up to speed quickly, but – other than that - use of consumer-grade devices in the warehouse is still fairly limited. Most organizations equip their temporary/seasonal workers with excess legacy rugged devices that are often already on hand.
Warehouses also use Android, Windows, or iOS tablets; frequently mounted on forklifts or other vehicles. Tablets are also used to support warehouse supervisors, pack stations, and picking tasks.
Overall, our survey results indicate that changes to the mobility landscape in the warehouse are occurring at a measured pace. The pace of change reflects the warehouse community’s tendency to move cautiously when adopting new technologies.
Contents
- Executive Overview
- Smartphones and the Microsoft “Punt”
- Handhelds and Tablets
- Recommendations
ARC Advisory Group clients can view the complete report at ARC Main Client Portal or at ARC Office 365 Client Portal
If you would like to buy this report or obtain information about how to become a client, please Contact Us