EdgeVerve Launches AssistEdge Engage to Redefine Contact Center Experience

By Ralph Rio

Company and Product News

EdgeVerve Systems, a subsidiary of Infosys, announced the launch of AssistEdge Engage, an intelligent automation platform for contact centers offering smart features that increase agent productivity, satisfaction and elevate customer experience.  With the emergence of RPA and maturity of AI capabilities, there is a significant opportunity for contact centers to relook at the ways in which they can service their customers.  Easy to integrate and deploy, AssistEdge Engage harnesses the power of AI and RPA, making it possible for businesses to amplify returns from their existing contact center investments.

AssistEdge Engage integrates assisted and unassisted automation capabilities and reportedly comes with a proven track record of having delivered increased first call resolution by up to 15%, minimized operational costs by 30% resulting in an increase in net promoter score of 8%.

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